Use case

Answer HR and policy questions with an AI helpdesk brain

Turn your official HR and policy documents into a KBrain brain so Claude or ChatGPT answers questions about benefits, leave, and procedures - and quotes the policy so answers are traceable.

Create a policy helpdesk brain

Create a policy brain

How many vacation days do I get? What is the expense process? What is the parental leave policy? HR answers these constantly, and the answers are already written in official documents. A policy helpdesk brain answers them directly and quotes the policy, so every answer is traceable to its source.

The problem: policy answers must be right, and repeat endlessly

Policy questions cannot be answered with a good guess - a wrong answer about leave or benefits has consequences. So they route to HR, who answer the same questions for every employee. Generic AI is worse than no answer here: it produces confident, plausible policy text that is not your policy.

The Difference - 01

Generic AI vs. a policy helpdesk brain

For policy, "plausible" is not good enough.

🤖Generic AI

· Answers from average policy language, not yours

· No source to check the answer against

· Confident even when it is wrong

· Risky for leave, benefits, and compliance

✗

not your policy
untraceable

📋Policy helpdesk brain

→ Answers strictly from your official documents

→ Quotes the specific policy it used

→ Says when something is not documented

→ Points to HR for edge cases

✓

your policy
traceable

The point is not just an answer - it is an answer you can trace. The brain quotes the policy so the reader can verify it.

How a policy helpdesk brain works

Connect your official HR and policy documents and KBrain builds a brain that answers strictly from them. It quotes or references the specific policy so answers are traceable, advises the reader to confirm with HR for edge cases, and never speculates about policy that is not documented.

Employee handbook and policy manual: the authoritative source
Leave and time-off policies: vacation, sick, parental, and more
Benefits documentation: what employees are entitled to
Expense and reimbursement procedures: the process, step by step
Code of conduct and compliance: the rules and their references

Example prompts

"How many vacation days do I get?"
"What is the expense reimbursement process?"
"What is our parental leave policy?"
"Does our policy cover working from another country temporarily?"

A policy helpdesk brain answers only from official documents and quotes the relevant policy. For anything not documented, it points the reader to HR rather than guessing - which is exactly what you want from a policy answer.

Create a policy helpdesk brain

Connect your official HR and policy documents and KBrain builds a brain that answers policy questions with the source quoted - in Claude, ChatGPT, or any MCP-compatible assistant.

Create a policy brain

Frequently asked questions

How do I know the answer is correct?

The brain answers only from your official policy documents and quotes or references the specific policy it used, so every answer is traceable. When a question is not covered, it says so and points to HR instead of guessing.

Does this replace HR?

No. It handles the high-volume, well-documented questions so HR can focus on the edge cases and judgment calls. For anything ambiguous, the brain directs employees to HR.

Is it private to our organization?

Yes. A policy helpdesk brain is kept private and access-controlled, so only your employees can query it.

How does it stay current when policies change?

The brain is built from your policy source. Update the documents and refresh the source, and the brain answers from the new version - so employees never get outdated policy.