Use case
Answer customer questions from your latest docs with AI
Turn your product documentation into a KBrain brain so Claude or ChatGPT answers customer and teammate questions from the most recent version - accurate, step-by-step, and traceable.
Create a customer docs brain
Create a docs brainYour documentation already has the answer. The problem is finding it - the right page, the current version, the exact step. A docs brain turns your documentation into something you can ask, so customers and teammates get the answer instead of a search result.
The problem: good docs, hard to search
People do not read documentation - they look for one answer under time pressure. Search returns ten pages, some outdated. Generic AI answers from training data that may be months or years behind your current product. Both leave the reader unsure whether the answer is right.
How a docs brain works
Connect your documentation - a Drive folder, uploaded files, or a web source - and KBrain indexes it into a brain. Update the source and the brain answers from the new version. Because the brain answers only from your docs, it says so when something is not covered instead of guessing.
- Product and setup guides: the how-to content customers ask about most
- API and configuration reference: the exact parameters and limits
- Troubleshooting and FAQs: the fixes for common failure cases
- Release notes: so answers reflect the current version, not an old one
- Prerequisites and requirements: what has to be true before a step works
Example prompts
- "How do I set up single sign-on?"
- "What are the limits on the free plan?"
- "Walk me through configuring webhooks step by step."
- "What changed in the latest release that affects the API?"
A docs brain answers from the most recent version of your documentation and flags anything the docs do not cover - so support answers stay accurate and traceable instead of confidently wrong.
Create a customer docs brain
Connect your documentation and KBrain builds a brain that answers product and how-to questions from the latest version - in Claude, ChatGPT, or any MCP-compatible assistant.
Create a docs brainFrequently asked questions
How does it stay up to date?
The brain is built from your documentation source. When you update the docs and refresh the source, the brain answers from the new version - so customers always get current guidance instead of stale training-data answers.
What happens when the docs do not cover a question?
The brain is instructed to answer only from the documentation and to say clearly when something is not covered, rather than guessing. That keeps support answers trustworthy.
Can customers use it directly, or just my support team?
Both. You can keep the brain private for your support team, or publish it so customers query it through their own AI assistant. Access is yours to control.
Does it work in Claude and ChatGPT?
Yes. The brain is served over MCP, so it is queryable from Claude, ChatGPT, and any other MCP-compatible assistant with one connection.