CVE-2014-1694
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
Key facts
- CVSS score
- 6.8 (v2.0)
- Severity
- MEDIUM
- CVSS vector
AV:N/AC:M/Au:N/C:P/I:P/A:P- Weakness (CWE)
- CWE-352
- EPSS score
- 1.5% (74th percentile)
- In CISA KEV
- No
- In EU EUVD
- Yes (EUVD-2014-1768)
- Published
- February 4, 2014
- NVD last modified
- June 17, 2026
- Status
- Modified
EU Vulnerability Database (EUVD)
This vulnerability is also tracked by ENISA as EUVD-2014-1768 in the EU Vulnerability Database. Last updated in EUVD on August 6, 2024.
View on the EU Vulnerability DatabaseAffected products
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References
- http://bugs.otrs.org/show_bug.cgi?id=10099
- http://osvdb.org/102632
- http://secunia.com/advisories/56644(Vendor Advisory)
- http://secunia.com/advisories/56655(Vendor Advisory)
- http://www.debian.org/security/2014/dsa-2867
- http://www.openwall.com/lists/oss-security/2014/01/29/15
- http://www.openwall.com/lists/oss-security/2014/01/29/7
- https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7(Exploit, Patch)
- https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312(Exploit, Patch)
- https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77(Exploit, Patch)
- https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
- https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interface(Patch, Vendor Advisory)
Last updated September 17, 2026 · Source: NVD, CISA KEV, FIRST.org EPSS
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